Returns & Exchanges
At Frannie's Hair, we want you to love your new look, which is why we offer a 30-day return policy on all unopened and unused hair products. To maintain hygiene standards, items must be in their original packaging with all security seals intact.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization Number.
Prepare the Package
Securely pack the unused items in their original boxes, ensuring the Return Authorization Number is clearly written on the outside of the package.
Ship the Items
Drop off your package at any authorized carrier location; we recommend using a trackable shipping service as we are not responsible for lost returns.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing